Help Center
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Help Center
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How to Share a Post/Content from the Public Page on Social MediaWhat are Neki's transaction fees?How to reset my password on Neki?Sending funds to a non-profitHow can a charity partner with Neki? How to register a non-profit?How do I get a copy of my donation receipt?How does that charity receive the donations from the employees/company?How does Neki work?What does "Neki" mean?How to Connect with a company on Neki?How to Enhance your Brand through the Neki PlatformHow to link Neki Notifications to Microsoft TeamsHow to change Privacy Settings for your Profile?What is Individual ProfileHow to Create Fundraiser with Friends as Company UserHow to integrate Slack with NekiHow to integrate Stripe with your Neki account as a Nonprofit Admin?What is Open and Gated Community?How to set Social Impact Statistics?Fundraising and Volunteering Opportunity Template What is Giving Opportunity?How to Configure Donation Matching as a Company Admin for Your Organization?How to manage Users for Your CommunityHow to Track Your Donations How to Create Groups as a Community AdminHow to Manage Group as a Group Admin
Nonprofit Admins
How to celebrate your supporters as a Nonprofit Administrator?How to Create Public Page for Your CommunityHow to create content and publish on your page as a Nonprofit AdministratorHow to edit or delete a public post as a Nonprofit AdministratorHow to update your logo, banner, slogan, vision, mission, etc. as a nonprofit admin?How to create Project as an NPO Admin?How to create Volunteering Opportunity as an NPO AdminHow to manage Volunteering Opportunity as an NPO adminHow to create Razorpay Donation Page as a Nonprofit?Analytics on NekiHow to Send Automated Donation Receipt to donorsHow to add Donation details to Public Page as an Indian Nonprofit?What is Public PageWhat are the features available for non-profits on Neki?Manage your public content as an Administrator of a Non-Profit
Supporters and Employees
How can employees raise funds for their charity of choice?How can the employee/company make a donation?How to celebrate a colleague as a Company EmployeeHow to Create a Fundraising CampaignHow to donate to a Nonprofit as an EmployeeHow to find a nonprofit you want to support as an employee
Company Admins
How to celebrate an employee as a Company AdministratorHow to Create a Public Page for your CompanyHow to create content and publish on your public page as a Company AdministratorHow to edit or delete a public post as a Company AdministratorWhat is Gift of Giving?How to Configure Donation Matching as a Company Admin for Your Organization?How to integrate Stripe with your Neki account as a Company Admin?Connecting Your Neki Public Page to Your Marketing WebsiteHow to Customize the Platform's Colors to Match Your Brand's PaletteHow to Download Donation Data as a CSV File on NekiHow to use Neki's platform to generate leadsIs the employee/company donation tax deductible?Rewarding your employees on Neki as a Company AdministratorManage your content as an Administrator of a CompanyHow to Create an Engaging Challenge for Your Teams?

How to manage Users for Your Community

1. Invite users 

Inviting users to your community is a crucial step in fostering engagement and collaboration. By bringing users on board, you enable them to connect, participate in initiatives, and contribute to your organization’s goals. Whether you’re a Company Admin or a Nonprofit Admin, inviting users ensures your community thrives with shared purpose and activity.

Follow these simple steps to invite users to your community:

Step 1 : Log in to your Neki Account 

Begin by logging in to your Neki account (https://my.neki.io) using your credentials. Make sure you have the necessary admin access to manage users.

Step 2 : Access the Administration Section 

Once logged in, navigate to the home page and click on the Administration section. This is where you can manage your community’s settings and users.



Step 3 : Open User Management 

Within the Administration section, locate the User Management option under Account Setup. Click on User Management to access user-related settings.

 

Step 4 : Invite Users 

In the User Management section, you’ll see an Invite Users button. Click on it to open a small form.


Step 5 : Fill Out the Invitation Form 

Complete the form by entering the following details for each user you want to invite:

  • Name: Enter the full name of the user.
  • Email ID: Provide their email address.
  • Location: Specify their location.

Step 6 : Send the Invitation 

After filling in the details, click Save. Once saved, the user will receive an email invitation to join your community, including a link to get started.

By following these steps, you can effortlessly invite users to join your community and ensure they have everything they need to engage and contribute effectively

2. Block Users 

Blocking users is an important step in maintaining the security and integrity of your community. When team members move on or access needs to be restricted, blocking ensures that only the right people remain connected to your initiatives. Whether you’re a Company Admin or a Nonprofit Admin, managing access helps protect your organization’s data and keeps your community safe, focused, and aligned with your goals.

Follow these simple steps to block users :

Step 1 : Log in to your Neki Account 

Begin by logging in to your Neki account (https://my.neki.io) using your credentials. Make sure you have the necessary admin access to manage users.

Step 2 : Access the Administration Section 

Once logged in, navigate to the home page and click on the Administration section. This is where you can manage your community’s settings and users.



Step 3 : Open User Management 

Within the Administration section, locate the User Management option under Account Setup. Click on User Management to access user-related settings.

Step 4: To block a user, search for their name or click on it from the list. Once you're on their profile, scroll to the bottom and click the “Block” button.


 

3. Allocate Location ot the user

Follow these simple steps to allocate location to users :

Step 1 : Log in to your Neki Account 

Begin by logging in to your Neki account (https://my.neki.io) using your credentials. Make sure you have the necessary admin access to manage users.

Step 2 : Access the Administration Section 

Once logged in, navigate to the home page and click on the Administration section. This is where you can manage your community’s settings and users.



Step 3 : Open User Management 

Within the Administration section, locate the User Management option under Account Setup. Click on User Management to access user-related settings.

Step 4: To allocate location to a user, search for their name or click on it from the list. Once you're on their profile,  add location in the "Employee Location" field and save.


4. Edit user details

Follow these simple steps to edit user details :

Step 1 : Log in to your Neki Account 

Begin by logging in to your Neki account (https://my.neki.io) using your credentials. Make sure you have the necessary admin access to manage users.

Step 2 : Access the Administration Section 

Once logged in, navigate to the home page and click on the Administration section. This is where you can manage your community’s settings and users.



Step 3 : Open User Management 

Within the Administration section, locate the User Management option under Account Setup. Click on User Management to access user-related settings.


Step 4: To edit employee details for a user, search for their name or click on it from the list. Once you're on their profile, edit the details (first name, last name, location) and save.


 

 

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