---
title: "How to Upload a Donation Receipt for External Donations"
url: "https://help.neki.io/en/article/how-to-upload-a-donation-receipt-for-external-donations"
language: "en"
last_updated: "2025-08-14T07:24:31.096Z"
---

# How to Upload a Donation Receipt for External Donations

Made a donation on another website through Neki? Amazing — your generosity matters. Now it’s time to let us know it’s done! 

**Why do I need to upload a receipt?**

When you donate through an external site (like the nonprofit’s own website), Neki doesn’t automatically track that donation. Uploading a screenshot of your receipt helps us verify your action and credit your impact on the platform.  
  
**Step 1:** Take a screenshot of your receipt

After you complete your donation on the nonprofit’s website, you’ll usually see a confirmation screen or get an email. Just take a screenshot of that receipt. Make sure the donation amount, date, and nonprofit name are clearly visible.

**Step 2:** Return to Neki

After donating, come back to Neki. A pop-up will appear asking you to upload your receipt.  
  
![](https://cdn-assets.productfruits.com/e659bc8d-cfb5-4a31-93df-27bbadac2f99)

If you've donated and returned to Neki but don't see the pop-up asking to upload your receipt, don’t worry — it’s easy to find your pending task.

**Check the To Do section**

-   Go to your **Home** page
-   Click the **To Do** icon in the top right corner  
    ![](https://cdn-assets.productfruits.com/03a97995-9ad8-476d-b92b-b6ff29ec98c5)  
    **For Mobile:**  
      
    On the Home page, tap ‘To Do’ in the bottom navigation bar.  
      
    ![](https://cdn-assets.productfruits.com/62755e5e-528b-462f-a33f-6aa0685969c5)  
     
-   Select **My To Do**

![](https://cdn-assets.productfruits.com/fc57126d-a063-4e47-90d4-8dc996c13181)

-   Look for the task: **Confirm pending donation**

![](https://cdn-assets.productfruits.com/c5d7b0cd-da39-4482-916b-824ed282bf8e)

-   Click it to upload your receipt

**Or find it via your profile**

-   From the **Home** page, click **Profile** on the left panel

![](https://cdn-assets.productfruits.com/f89a3b38-8900-4080-80d6-12d0e5d7bb6a)  
**For Mobile :**  
On Home Page, Click on Profile Picture.

![](https://cdn-assets.productfruits.com/8750ac53-0690-493a-a61b-aee42844de0f)

  
Click on 'Profile' 

![](https://cdn-assets.productfruits.com/23ed2375-5821-42e6-8844-957691a01eac)

-   Go to **Pending Tasks**

![](https://cdn-assets.productfruits.com/bdbf8157-f852-4894-9c89-6cb568690dff)

-   Find the same task there and click to complete it

**Step 3:** Click ‘Upload’ and find your screenshot

When you click the ‘Upload’ button:  
  
Your computer’s file browser will open. Navigate to the folder where your screenshot is saved (usually the Downloads or Pictures folder).

**Important: In the upload window, make sure the “File Type” dropdown (bottom right) is set to ‘All Files’.**

![](https://cdn-assets.productfruits.com/8a53c935-6d58-4441-88bf-9fc08ba52549)

If it’s set to images only (like .jpg or .png), and your screenshot doesn’t appear, this setting might be the reason.

**Note: Our system currently doesn’t support uploading PDF files. Screenshots work best — make sure the image is clear and complete.** 

**Step 4:** Select your file and upload  
  
You’ll see a confirmation once your receipt is successfully submitted.  
  
![](https://cdn-assets.productfruits.com/1c816e22-c4b0-42bb-94a8-d448495bec41)

**Still stuck?**

We’re here to help. Reach out to us anytime at hello@neki.io.