---
title: "How to manage notifications for your community members"
url: "https://help.neki.io/en/article/how-to-manage-notifications-for-your-community-members"
language: "en"
last_updated: "2025-11-18T08:04:25.543Z"
---

# How to manage notifications for your community members

**Managing Notification Preferences**

**Notification Preferences** lets community admins control how many notification emails members receive, and whether they get newsletters and digest emails.  
  
**Note:** Notification Preferences are only available for customers on a paid plan. If you’re on a free plan, this section will not appear in your admin portal.  
  
**How to access Notification Preferences**  
  
**Step 1:**Log in to your Neki account as a community/company admin.   
  
**Step 2:** After logging in, click on ‘Administration’ on the right side.  
  
![](https://cdn-assets.productfruits.com/fcb91753-be41-46e3-9117-9535b80d1212)

**Step 3:** In the left sidebar, under Account Setup, click Notification Preferences.

![](https://cdn-assets.productfruits.com/fcddcef2-6354-4fa4-8404-56c735818eff)

You’ll now see the **Notification Preferences** page with two sections:

-   **General Notifications**
-   **Post Notification Limits**

![](https://cdn-assets.productfruits.com/37cbbc2e-6a29-42b8-ac12-361a9ce7a2fe)

  
  
**General Notifications**

Use this section to control whether members receive newsletters and digest emails.

**1.Receive Newsletter**

**![](https://cdn-assets.productfruits.com/de3d576f-7d78-41ca-b08f-fb6378849bf9)**

-   **Toggle: “Receive Newsletter”**
    -   When **ON**: Your community members can receive newsletters via email.
    -   When **OFF**: Newsletter emails will not be sent to your members.

Turn this on if you plan to send regular updates, campaigns, or news.

  
**2.Receive Digest**

**![](https://cdn-assets.productfruits.com/c83a90fe-9671-4865-9024-22740727f0f1)**

-   **Toggle: “Receive Digest”**
    -   When **ON**: Members can receive digest emails (summary emails of activity).
    -   When **OFF**: Digest emails will not be sent.

Use this when you want to send fewer emails but still keep people updated through periodic summaries.

  
**Post Notification Limits**

This section lets you cap how many **post-related notification emails** a member can receive each month.

  
**1\. Enable “Max Notifications per user”**

**![](https://cdn-assets.productfruits.com/02acd145-a08a-4cfe-b8f6-a56f4c0975b2)**

1.  Find the toggle **“Max Notifications per user”**.
2.  Switch it ON to set monthly limits on the number of content-related notifications your community members receive.”

When this is **ON**, the limits you set in the fields below will apply to each member per month.

  
**2.Set monthly limits by type**

You’ll see three fields:

![](https://cdn-assets.productfruits.com/b8196dfa-ffd9-44c5-91d2-a0a43a4d184a)

1.  **Post notifications per month**
    -   Maximum number of general post-related emails a member can receive in a month.
2.  **Volunteering notifications per month**
    -   Maximum number of volunteering-related notification emails per member per month.
3.  **Fundraiser notifications per month**
    -   Maximum number of fundraiser-related notification emails per member per month.

👉 **How to set limits:**

-   Click inside each field.
-   Enter a number (for example: 5, 10, 20).
-   The number represents the **maximum** emails of that type a single member can receive in one month.
-   If you set a value to **0**, members will not receive that type of email.

**Step 4:**Save your changes

![](https://cdn-assets.productfruits.com/ad6e6a54-d427-4d33-894a-8c2b826df05a)

1.  After adjusting toggles and limits, go to the top-right of the page.
2.  Click the **Save** button.
3.  Your settings will now apply to all members in your community.  
     

**What your members experience**

Based on your settings:

-   Members will **only** receive newsletters and digests if those toggles are turned **ON**.
-   Members will receive post-related, volunteering, and fundraiser emails **up to** the monthly limits you set.
-   This keeps communication meaningful and prevents inbox overload.